1. Acceptance and Scope of Application
1.1 These General Terms and Conditions apply to all offers of Valley Electronics AG (hereinafter "supplier“) in the online-shop of the supplier’s website https://myteena.com/ch, including all contracts, delivery and services arising through orders placed by private individuals (hereinafter "customer“) via the online-shop of the supplier’s website https://myteena.com/ch
1.2 By placing an order the customer agrees to the terms and conditions of the supplier.
You can contact our Swiss customer service for questions and complaints on workdays from 9 a.m. to 5 p.m. by phone +41 44 577 68 69 or by e-mail at hoi@myteena.com
Valley Electronics AG, Maneggstrasse 45, CH-8041 Zurich, Switzerland. Commercial Registry: Canton of Zurich CHE-100.735.881
2. Offer and Conclusion of Contract
2.1 The presentation of the products in the online shop does not represent any legally binding offer, but an invitation to place orders and is subject to errors.
2.2 Information, descriptions, and explanations on the website are noncommittal unless the supplier has expressly described them as committal in writing.
2.3 By clicking the button "Complete Order” in the online-shop, the customer sends a binding order for the products listed on the ordering page. The confirmation of your order takes place simultaneously with the acceptance of the order immediately after sending an automated e-mail. The purchase contract comes into effect with this e-mail confirmation.
2.4 The contract languages are German and/or English.
2.5 Any agreements between the supplier and the customer must be made in writing. This also applies to the preparatory function of the requirement of the written form itself.
3. Scope of Delivery
3.1 The extent of the supply and of services in connection therewith shall be in accordance with the written order confirmation of the supplier. Changes of scope of supply and services require a written agreement between the customer and supplier.
3.2 The supplier remains to have the unrestricted property and copy right of all delivered documents.
4. Price and Shipping Expenses
The prices stated in the online shop are inclusive of VAT but exclusive of postage or custom costs for deliveries within Switzerland. Prices are subject to change.
5. Payment Terms
5.1 The customer may choose between payment by invoice or credit card.
5.2 The credit card will be charged upon confirmation of the order.
5.3 When paying by invoice, payment is due within 30 days upon receipt of the product. After this period, the customer is in default without warning.
5.4 If payment is late, the customer will be charged with an additional 5% interest on the amount due.
5.5 A settlement of claims by the customer is only permitted with the express written consent of the supplier.
6. Delivery Terms
6.1 Delivery takes place in Switzerland via Swiss Post in neutral packaging.
6.2 Delivery time within Switzerland is 2-4 workdays. In case of delayed delivery, the customer will immediately be informed via e-mail.
6.3 With the shipment of the product, all benefits and risks will be conveyed to the customer.
7. Warranty and Liability
7.1 The warranty is subject to statutory provisions. Any additional guarantees from the manufacturer are not affected.
7.2 The supplier shall only be liable for direct damage in cases of gross negligence. Liability for medium and light negligence is expressly excluded. Also, the liability for any indirect damages is excluded. Limitations do not affect product liability claims by the customer. The limitations of liability do not apply to bodily injury, damage to health or loss of life of the customer.
8. Manufacturer Warranty
8.1 Guarantee for Teena (hereinafter “device/devices“)
The devices consist of modern materials and high quality components that have been developed and processed with high quality standards. Each device has been controlled and tested before being shipped out to the customer. The manufacturer therefore guarantees that the devices stay free from defects of materials or manufacturing.
8.2 The warranty period begins on the day of the sale of a new device from an authorized dealer to the original consumer. Manufacturing warranty is 2 years.
8.3 In case of damage or defects, the manufacturer guarantees free repairs, exchange of the device by a new one or refund of the purchasing price at the manufacturer’s own determination of the best option, once the faulty or damaged product has been returned to the manufacturer. Further claims, in particular for losses and damages, including follow-up damages, are excluded. Indirect damage is not covered by warranty.
8.4 Not covered by warranty are damages resulting from improper usage, cleaning, handling or storage. Warranty is voided by opening the device, damage done to the device label or other external influences.
8.5 Warranty claims are only valid if the customer reports the defect to the manufacturer immediately in writing within 2 weeks after such defect is discovered. Usage must be discontinued after the realization of the defect. The device must be returned to the manufacturer by recorded delivery, accompanied by original warranty card (filled out) and a copy of the original invoice.
8.6 This warranty does not limit warranty rights with regards to supplementary performance, price reduction, withdrawal and damages, to which the customer is legally entitled to.
9. Proprietary Rights
9.1 The product supplied remains property of the supplier until all claims under this contract are fulfilled (including all current account balance claims). As long as right of ownership is with the supplier, the customer is prohibited from hypothecation or transferring the ownership of the goods as security, with resale only being permitted within the framework of a proper business operation.The customer hereby assigns any receivables resulting from resale or other legal grounds (e.g. insurance claims and claims for damages) with regards to the products subject to retention of title to the supplier (including all current account balance claims). If other arrangements are necessary for the legal validity of the justification for the retention of title or the assignment of claims , the customer is obliged to meet the necessary arrangements for the supplier. For any property registry entry, the customer hereby renders his permission for the registration.
9.2 The customer is obliged to properly insure the goods supplied against the risk of fire, theft and other types of damages.
10. Applicable Law and Jurisdictions
10.1 Exclusive place of jurisdiction is the suppliers place of business.
10.2 All contractual relations shall be governed by Swiss law, under exclusion of the Vienna Convention.
11. Final Provision
11.1 Amendments and/or addenda to the contract must be submitted in writing. This also applies to the preparatory function of the requirement of the written form itself.
11.2 The invalidity or ineffectiveness, if any, of one or more clauses of the present contract, for whatever reason, will not cause the invalidity or ineffectiveness of the present contract, the remainder of which will remain valid and effective. If any clauses are found to be invalid or unenforceable, they will be replaced by new valid clauses that are in conformity with the legal and economic meaning of the invalid provision. One is to proceed analogically as with cases of contractual gaps.
Zurich, 2022
