Thank you for your interest in our online services, including our Teena app. We take the protection of your data very seriously and want you to feel safe when using our online services.
There are laws and regulations that protect you and your data on the Internet. These are commonly referred to as data protection. The aim of data protection is to protect you from the risk of unauthorised persons knowing and using your data or passing it on without your express consent.
We comply with data protection laws such as the General Data Protection Regulation (abbreviated to GDPR) and the German Federal Data Protection Act (BDSG).
In the following section we explain which of your data we process, for what reason and in accordance with which legal provisions.
If you are under 18 it is very important for us that you inform your parents if you wish to use our online services. And if you are under 16, you will need your parents’ permission before you can use our online services. Parents can also be other persons with parental authority, such as your grandparents.
VE Valley Electronics GmbH, Breite 2, 82418 Murnau am Staffelsee, Germany
represented by the Director: Natalie Rechberg
Data Protection Officer
If you have any questions about data protection in connection with the use of our online services, you can contact our data protection officer at any time.
External Data Protection Officer Christian Baumeister, Am Schachen 1, 83646 Wackersberg, Germany
Contact by telephone +49-8041-4488770 or e-mail firstname.lastname@example.org
If you send us personal data by contact form, e-mail, telephone, fax or other means, your data will be stored for the purpose of processing the enquiry and for the event of follow-up questions. We do not share this data with third parties without your consent.
The data will be deleted after processing the request or at the latest after termination of the contract, unless we have a legal obligation to retain your enquiry.
The basis for data processing is your consent and the fulfilment of a contract or pre-contractual measures (Article 6(1)(a) or (b) GDPR).
This also applies analogously to enquiries sent to our external data protection officer.
All of your data is safe with us. To use the app you do not need to provide any personal information, such as name or email address. Your app account is registered to your Teena serial number, which only you can know. During the login process you are provided a recovery key. This recovery key in combination with the serial number will allow you to recover the data in case you lose your phone.
In order to fulfil the obligations arising from a contractual relationship with you, we process your personal data to the extent necessary for the performance of the subject matter of the contract.
Within this framework of the contractual relationship between you and us, health data such as your body temperature etc. may also be processed. For such processing we need your explicit consent. By submitting this data, you are granting us that consent.
You can use our online services at any time without transmitting health data, but with restrictions due to the missing data.
The data will be deleted at the latest after termination of the contractual relationship or at any time at your request, provided that we do not have any retention obligations for that data.
The basis for the data processing is the performance of a contract or of pre-contractual measures in connection with the processing of health data (Article 6(1)(b) GDPR in conjunction with Article 9 GDPR).
We use ‘log files’ to collect and store information that you transmit to us automatically when using our online services. This data includes the browser type, browser version, app version, the operating system used, the original website, date, time, computer name, IP address and other platform data.
If technical problems arise, e.g. relating to security, these logs are evaluated. This data will be deleted as soon as possible, and at the latest after twelve months.
The basis for the data processing is the fulfilment of a contract or pre-contractual measures and also the legitimate interest of you and us to protect our online services in the best possible way (Article 6(1)(b) and (f) GDPR).
Separately from personal data, we collect statistical data documenting the use of our online services. These procedures help us determine, for example, which parts of our offering are used most frequently.
At no time do we monitor you specifically as an identifiable individual.
The basis for data processing is a legitimate interest in improving our online services (Article 6(1)(f) GDPR).
We use technologies from partners to extend our online services. This process involves processing personal data such as your IP address. Under no circumstances is your health information shared with our technology partners. The following technology partners are used in our online services:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
We use Google to provide the app.
Apple Inc. One Apple Park Way, Cupertino, California, USA, 95014
We use Apple to provide the app.
Matomo, InnoCraft, 7 Waterloo Quay PO625, 6140 Wellington, New Zealand.
We use matomo to improve our online services.
The basis for the data processing is a legitimate interest and the performance of a contract or pre-contractual measures (Article 6(1)(b) and (f) GDPR).
Research and product improvement
We would like to process your data for scientific research and product improvement. Your personal data will be anonymised for this purpose.
The basis for data processing is your consent. (Article 6(1)(a) GDPR).
The processing of your personal data is necessary to comply with our legal obligations (such as in respect of tax levies or criminal investigations). This may also include the disclosure of data to third parties (e.g. public prosecutors, courts or tax authorities).
The basis for data processing is the fulfilment of a legal obligation. (Article 6(1)(c) GDPR).
As a matter of principle, we only use your personal data within our company. In the event that we outsource certain parts of data processing (‘commissioned processing’), we contractually oblige the commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
The protection of your data is our most important and central concern. Unfortunately, complete protection is not possible when transmitting data via the Internet, and therefore a residual risk remains despite all due care. If you are concerned about this, you should not use our online services.
We have however implemented a number of security mechanisms, such as encryption of your data, to protect your personal information and other data from third parties. We are constantly and actively working to further improve the protection of your data.
Certain data processing operations can only be performed with your explicit consent. You can revoke a consent previously granted at any time. An informal message to us by e-mail is sufficient for this purpose. The lawfulness of the data processing carried out prior to the revocation remains unaffected by the revocation.
Within the framework of the applicable legal provisions, you have the right to information about your stored personal data, its origin and recipients and the reason for data processing, free of charge and at any time, and also the right to the correction, blocking or deletion of this data where applicable. For this purpose, or if you have other questions concerning personal data, you can contact us at any time.
You have the right to have data that we process automatically on the basis of your consent or in performance of a contract passed to you or a third party in a current, machine-readable format. If you request the direct transfer of the data to another data controller, this will only be done to the extent that it is technically feasible.
You have the right to complain to the competent supervisory authority.