This website contains material about Valley Electronics LLC and its various products that may be of interest to Valley Electronics LLC employees and customers as well as to members of the healthcare community and the general public. Please feel free to browse this website. Your access to and use of the information contained herein is subject to the following terms and conditions and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these terms and conditions.
Valley Electronics LLC maintains this website is for your personal use. This website and its contents are intended to comply with the laws and regulations of the United States.
Access and use of Valley Electronics LLC online services is subject to compliance by you with the terms and conditions set forth herein.
Warranty
The manufacturer's warranty covers the original purchaser for two (2) years for Teena. The manufacturer does not provide warranty on the following parts: the sensor, power supply plug or internal battery for all devices. All maintenance services and repairs after the warranty years must be paid by the purchaser.
All items supplied by Valley Electronics LLC must be returned to Valley Electronics LLC to receive warranty repair. Please keep your invoice as your proof of purchase. Before returning any item please call us. Any additional fees paid by or billed to Valley Electronics LLC related to the return shipping of any warranty item, are the responsibility of the product owner unless terms otherwise stipulate that shipping is included. Any such extra fees will be billed to the original purchaser.
By clicking the button "Complete Order” in the online-shop, the customer sends a binding order for the products listed on the ordering page. The confirmation of your order takes place simultaneously with the acceptance of the order immediately after sending an automated e-mail. The purchase contract comes into effect with this e-mail confirmation.
Return and Refund Policy
Before returning any device, you must receive an emailed confirmation from Valley Electronics LLC detailing procedures for safe return. Please email requests for instructions to hello@myteena.com or contact us at 1.877.925.5239.
Unused Teena and accessory products may be returned within 14 days of delivery for a full refund less the original cost of shipping, and if financed, less any non-refundable fees related to financing. Returns of used devices within 14-30 days of delivery will be subject to a 10% restocking fee. The monitor must be returned in its original condition, packed in the original unmarked packaging including any accessories and manuals shipped with the product. Failure to return all items in their original condition will result in additional fees. The amount of the fee will be based on the retail cost associated with replacing any damaged or missing item. Please Note: No refunds on accessory parts purchased separately. Purchaser must notify and receive acknowledgement from Valley Electronics LLC by email prior to returning merchandise. Incorrect shipping documentation may incur additional shipping fees for which the purchaser will be responsible.
Valley Electronics LLC does not honor returns or warranty claims for purchases made from other international resellers or distributors.
Shipping costs, duties, and brokerage fees are non-refundable. Teena and accessories have been manufactured using the highest quality components and comply with German standards of manufacturing and specifications. All fees associated with returning products are the responsibility of the customer.
Promotional & Information Materials
Valley Electronics LLC reserves the right of sending and attaching promotional materials or information brochures & articles to the ordered products & deliveries and do so occasionally at some future dates.
Limitation of Liability
In no event shall Valley Electronics LLC or any of its affiliates, or the officers, directors, employees, members, or agents of each of them, be liable for any damages of any kind, including, without limitation, any special, incidental, indirect, or consequential damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of, or in connection with, the use of this website or the products offered on this website.
Copyrights
All materials on this website are owned and copyrighted by Valley Electronics LLC or its Information Providers and may be accessed, downloaded or printed for your personal noncommercial use only. Without the prior written permission of Valley Electronics LLC or its Information Providers, you may not copy, distribute or transfer any material on this website.
Trademarks
Unless otherwise noted, product names, designs, logos, titles, words or phrases within this website are the trademarks, service marks, trade names or other property of Valley Electronics LLC. All other unregistered and registered trademarks are the property of their respective owners.
Changes on Website
Valley Electronics LLC may make improvements or changes in the information, services, products, and other materials on this website, or terminate this website, at any time without notice. Valley Electronics LLC may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly, you agree to review the agreement periodically, and your continued access or use of this website shall be deemed your acceptance of the modified agreement.
Help and Service
Valley Electronics LLC may be contacted at any time via email at hello@myteena.com or call our toll-free customer support: 1.877.925.5239. We will be happy to assist you.
Questions?
Please contact us via email or call with any inquiries concerning product servicing or natural family planning issues. Most problems can be resolved without having to return the product. To the extent that a problem cannot be resolved through telephone or e-mail communication, please e-mail us at hello@myteena.com with requests for instructions on returning the product.
Collegeville, 2022
